Last updated: June 2, 2025

At Coco Botanicals, we want you to love your all-natural skin care products! If you are not satisfied with your purchase, please review our return policy below.

Eligibility for Returns

• To be eligible for a return, your item must be unused, unopened, and in the same condition you received it.

• Returns must be requested within 30 days of delivery.

• Proof of purchase (such as an order confirmation or receipt) is required.

Non-Returnable Items

Due to the nature of personal care products and for health and safety reasons, we cannot accept returns for:

• Opened, used, or tampered products

• Items not in their original packaging

• Gift cards or promotional items

How to Start a Return

To request a return, please email us at Josh@cocobotanicals.com with your order number, the item(s) you wish to return, and the reason for the return.
We will respond with instructions on how to return your item.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange a defective or damaged item, please contact us at Josh@cocobotanicals.com within 7 days of delivery with photos of the damage.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.

• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return shipments.

Questions?

If you have any questions about your order, returns, or our policies, please contact us at Josh@cocobotanicals.com. We are always happy to help!

Thank you for choosing Coco Botanicals. We appreciate your business!